All sales are final. NO refunds nor can returns be made once your orders have been confirmed with the exception of a number of cases;
If a return is applicable, your item must be new and in the same condition as when you received it. Item must remain in its original packaging with the official jewelry tag still intact. Kindly retain the receipt as proof of purchase to complete your return
An email will be sent to notify you that we have received your item. You will also be notified of the approval or rejection of your refund post-inspection of your returned item by our team. Refunds will be processed and the amount will be credited to your Sarabella account within 3-5 business days. The credited amount can be used on your next purchase. Kindly contact us at [email protected] if you have yet to receive the credited funds after 7 business days.
Sarabella has the rights to provide partial refunds (if applicable under specific conditions).
Sarabella will only replace items if they are defective or damaged. To be eligible for an exchange, the item must be unused and should remain in its original packaging with the official jewelry tag still intact. Replacements do not apply to faults or damages caused by accident, neglect or misuse. Kindly retain the receipt as proof of purchase.
Kindly send us an email within 7 days of receiving your order and the team will assist you with the exchange process. All exchanges have to be done by email and we will not be responsible for any lost mails.
To request an exchange, kindly email us at tea[email protected] and provide us with the following information:
Sarabella is not liable for any shipping fees incurred during the return and exchange process. The buyer will be responsible for paying for your own shipping freight for returning the item. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you may vary depending on where you live.
Kindly consider using a trackable shipping service or purchase your shipping insurance while shipping your items. Sarabella does not guarantee that we will receive your return item. Refunds and exchanges will not be processed if the returned item is missing due to a lost shipment.